Privacy Policy

Neptie Inc. ("Neptie," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, websites, APIs, integrations, and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, role, and other information you provide when creating an account
• Profile Information: Additional details you choose to provide in your profile
• Submitted Data: Data, files, or content you upload or transmit through the Service
• Communication: Information you provide when contacting us for support or feedback

1.2 Information We Collect Automatically

• Usage Data: Information about how you use the Service, including features accessed and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Service Metadata: System-generated logs, deliverability metrics, and usage analytics
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

1.3 Lead Data

We provide access to business contact information (Lead Data) through our Service. This data is licensed for your internal B2B sales and marketing purposes only.

2. How We Use Your Information

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Send you service-related communications
• Provide customer support and respond to inquiries
• Analyze usage patterns and optimize performance
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing (Stripe)
• Database hosting (Supabase)
• Communication services (Twilio)
• Analytics and monitoring tools

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

3.4 With Your Consent

We may share your information in other ways with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data, subject to certain legal and contractual restrictions.

6. Your Rights and Choices

6.1 Access and Control

You may access, update, or delete your account information through your account settings or by contacting us.

6.2 Marketing Communications

You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6.3 Cookies and Tracking

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect Service functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

8. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

11. Data Processing Agreement

For users subject to GDPR or similar data protection laws, our Data Processing Agreement (DPA) is incorporated by reference and available upon request.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.

Thank you for trusting Neptie with your information.