These Terms of Service (the "Terms") are a legally binding agreement between you ("you" or "your") and Neptie Inc. ("Neptie," "we," "our," or "us") governing your use of the Neptie platform, websites, APIs, integrations, and any related services (collectively, the "Service").
You accept and agree to these Terms by:
If you do not agree to these Terms, you have no right to—and must not—access or use the Service.
Unless otherwise defined in an Order Form, capitalised terms have the meanings set forth below.
You (a) must provide accurate Account Information; (b) are responsible for all activity under your account; and (c) must keep credentials confidential. Notify Neptie within 72 hours if you believe your account has been compromised.
Only your employees or contractors authorised by you ("Authorised Users") may access the Service. All Authorised Users must be 18 years or older. Competitors of Neptie may not access the Service. You are liable for all actions of your Authorised Users.
Beta Services are optional, provided "as is" without warranties, and may be discontinued at any time. We make no commitments regarding Beta Services, and they may be subject to additional terms.
Your use of Third‑Party Products is at your own risk and subject to those providers' terms. Neptie is not responsible for—and does not guarantee—any Third‑Party Product or its interoperability with the Service.
| Plan | Price | Key Features | Billing |
|---|---|---|---|
| Starter Trial | US $7 one‑time | 7 days; up to 70 leads; requires connecting a business e‑mail inbox | One‑off |
| Business | US $999 / mo | Full platform, AI outreach, standard quotas | Monthly auto‑renew |
| Enterprise | US $1,799 / mo | All Business features plus advanced controls & higher caps | Monthly auto‑renew |
Taxes are added where applicable.
Unless you cancel before the trial ends, your account converts to Business on day 8 and Neptie will charge the stored payment method.
Send/lead quotas apply per plan. Neptie may throttle or suspend accounts that exceed fair‑use thresholds or generate excessive complaints.
Payments are processed via Stripe. Fees are non‑refundable once charged. Accounts past due by 3 days may be suspended. Unpaid amounts accrue 1.5% interest per month or the maximum rate allowed by law.
Subscriptions renew automatically for successive periods equal to the initial term unless either party gives notice of non‑renewal at least 30 days before the end of the then‑current term (or before the next billing date for monthly plans). Subscriptions are non‑cancellable during a term.
Neptie (or its licensors) owns all right, title, and interest in the Service, including software, designs, and Service Metadata. Except for the limited licence below, no rights are granted by implication.
During your subscription, Neptie grants you a non‑exclusive, non‑transferable licence to use the Service and to download or store Lead Data solely for your internal B2B sales and marketing purposes.
You may not: (a) resell or redistribute Lead Data; (b) reverse‑engineer or scrape the Service; (c) use the Service to create a competing product; (d) exceed plan quotas or abuse trial offers; or (e) violate any applicable law (including CAN‑SPAM, TCPA, GDPR, or similar).
You are solely responsible for obtaining all notices, consents, and lawful bases required to contact any individual using Lead Data or Submitted Data. You must comply with all marketing, privacy, and export laws applicable to your use of the Service.
Neptie processes Personal Information in accordance with its Privacy Policy and the Neptie Data Processing Agreement (DPA), both incorporated by reference. Sub‑processors include Stripe (payments), Supabase (database), Twilio (telephony), and other vendors listed in the DPA.
THE SERVICE AND ALL LEAD DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE." NEPTIE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
NEPTIE'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO NEPTIE IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. NEPTIE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
Some jurisdictions do not allow certain exclusions; in such cases, liability is limited to the maximum extent permitted by law.
These Terms are governed by the laws of the State of Florida, without regard to conflict‑of‑laws rules. Any dispute not subject to arbitration will be resolved exclusively in the state or federal courts in Miami‑Dade County, Florida.
Except for claims seeking injunctive relief or intellectual‑property disputes, all controversies arising out of these Terms will be resolved by confidential, binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Rules. Class‑action and jury‑trial waivers apply.
You may opt out of arbitration within 30 days of first accepting these Terms by e‑mailing legal@neptie.com with subject "Arbitration Opt‑Out." Neptie will provide 60 days' notice of any material change to this Section.
You will indemnify and hold harmless Neptie and its affiliates from any third‑party claims arising out of (a) your breach of these Terms; (b) your misuse of the Service or Lead Data; or (c) Submitted Data.
Neptie may modify, suspend, or discontinue any part of the Service at any time. Material reductions to core functionality of a paid plan will trigger a pro‑rata refund at your request.
Each party agrees to protect the other's non‑public information using at least the same care it uses to protect its own confidential information (and no less than reasonable care) and to use such information only to exercise rights or perform obligations under these Terms.
Unauthorised use or disclosure of Neptie IP or breach of the Resale Restriction may cause irreparable harm. Neptie is entitled to seek injunctive relief without posting bond.
Thank you for choosing Neptie.